Terms & Conditions

1. Agreement to Terms

By accessing and using the NASIRI Carpets website (https://nasiricarpets.com) and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. These terms constitute a legal agreement between you ("User" or "Customer") and NASIRI Carpets ("Company," "we," "us," or "our").

If you do not agree with any part of these Terms & Conditions, you should not use our Website or purchase our products. By completing a purchase, you explicitly agree to these terms.

2. Use License

NASIRI Carpets grants you a limited, non-exclusive, non-transferable license to access and use our Website and its content for personal, non-commercial purposes only.

You are Permitted to:

• Browse the Website and view product information
• Submit inquiries for carpet products and quotes
• Make legitimate purchases through our authorized payment methods
• Create an account to manage your orders and preferences
• Access product specifications and images

You are NOT Permitted to:

• Reproduce, duplicate, or copy content from our Website for commercial purposes
• Modify, adapt, or create derivative works from our Website content
• Reverse engineer or attempt to access our source code
• Remove, obscure, or alter any proprietary notices or labels
• Use our Website for unlawful or harmful purposes
• Interfere with or disrupt the operation of our Website
• Transmit viruses, malware, or any harmful code
• Scrape data or use automated tools without permission
• Impersonate any person or entity
• Harass, threaten, or abuse other users

3. Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, NASIRI CARPETS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING:

Website and Services

• The Website is provided "AS IS" and "AS AVAILABLE"
• We do not warrant that the Website will be uninterrupted or error-free
• We do not warrant that defects will be corrected
• We do not warrant the accuracy of product information or descriptions
• We do not warrant the completeness of product specifications

Product Warranties

While we strive to accurately describe and photograph our handmade carpets and rugs, we acknowledge that:

• Colors: Actual carpet colors may vary slightly from website images due to lighting, screen settings, and monitor calibration
• Dimensions: Handmade carpets may have slight variations in exact measurements (+/- 1-2 inches)
• Materials: Natural materials may have color variations and are not perfectly uniform
• Texture: Handmade weaving creates natural variations in pile height and texture
• Age and Wear: Antique or vintage carpets may have age-related characteristics including wear patterns

These variations are inherent to handmade carpets and are not considered defects.

4. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NASIRI CARPETS, ITS OWNERS, EMPLOYEES, OR AGENTS BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, OR USE
• BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY
• ANY DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR USE OF OUR SYSTEMS
• DAMAGES RESULTING FROM DELAYS IN DELIVERY OR SHIPPING
• MISMATCHED COLORS OR DIMENSIONS FROM PRODUCT IMAGES

Limitation of Recovery

Our total liability for any claims arising from these terms or your use of our Website shall not exceed the amount you paid for the product in question or $100, whichever is greater.

5. Product Information

Product Descriptions

We strive to provide accurate and detailed descriptions of our handmade carpets and rugs. However, NASIRI Carpets makes no warranty regarding:

• The accuracy of product descriptions or specifications
• The accuracy of images (colors may vary due to lighting and display settings)
• The completeness of product information
• The availability of products

Color Variations Disclaimer

Due to the natural characteristics of handmade carpets and variations in lighting and monitor displays:

• Colors on your screen may not exactly match the actual carpet
• Different monitors display colors differently
• Natural lighting in your home may affect perceived colors
• We recommend contacting us for color samples or photographs in your lighting conditions

6. Ordering and Payment

Inquiry and Quote Process

NASIRI Carpets operates on an inquiry-based model. To purchase a carpet:

1. Submit an inquiry through our "Inquiries" form or contact us directly
2. Provide your name, email, phone, and carpet reference information
3. Our sales team will contact you with a detailed quote
4. Review the quote and confirm your order
5. Proceed with payment through our authorized payment methods

Payment Methods

We accept the following payment methods:

• Credit Cards (Visa, Mastercard, American Express)
• PayPal
• Bank Transfers (for large orders)
• Other methods as agreed upon with our sales team

Billing Information

You agree to provide accurate and complete billing information. You are responsible for:

• Maintaining accurate contact information
• Notifying us of any changes to billing details
• Authorizing charges to your payment method
• Paying all applicable taxes and fees

7. Shipping and Delivery

Shipping Methods

We ship to addresses within the United States and select international locations. Shipping methods include:

• Standard Ground Shipping
• Expedited Shipping
• White Glove Delivery (for large carpets)

Shipping Timeframes

Estimated delivery times:

• Standard Shipping: 7-14 business days
• Expedited Shipping: 3-5 business days
• International Shipping: 15-30 business days

Note: These are estimates only. Actual delivery times may vary based on carrier schedules, weather, and unforeseen circumstances.

Risk of Loss

Risk of loss transfers to you upon delivery of the product to your specified address. You are responsible for inspecting the product upon delivery and reporting any damage or loss immediately.

8. Returns and Refunds

Return Policy

NASIRI Carpets offers a returns policy for eligible products under the following conditions:

Eligibility for Return

Products may be returned within 30 days of delivery if:

• The product is damaged or defective upon arrival
• The product does not match the specifications in the order confirmation
• The product is unused and in original condition
• The product has not been cleaned, altered, or modified

Non-Returnable Items

The following items are non-returnable:

• Products with minor color variations (inherent to handmade carpets)
• Products with minor dimension variations (±1-2 inches)
• Products that have been used, walked on, or installed
• Products that have been cleaned
• Custom or made-to-order products (unless defective)
• Antique or vintage items sold "as-is"

Return Process

1. Contact us within 30 days of delivery with your order number and reason for return
2. Provide photographs or evidence of defects
3. Obtain a return authorization number (RMA)
4. Ship the product back to us in original condition (freight prepaid)
5. We will inspect the returned product
6. If approved, we will issue a refund or replacement

Refund Processing

• Approved refunds will be processed within 10-14 business days
• Refunds will be credited to your original payment method
• Return shipping costs are non-refundable
• Original shipping costs are non-refundable

9. Intellectual Property

Website Content

All content on the NASIRI Carpets website, including but not limited to text, images, product photographs, design, layout, and graphics, is the exclusive property of NASIRI Carpets and protected by copyright, trademark, and other intellectual property laws.

Copyright Notice

© 2026 NASIRI Carpets. All rights reserved.

Permitted Use

You may:

• View and print content for personal, non-commercial use
• Share product links on social media with appropriate attribution
• Use our Website to inquire about and purchase products

Prohibited Use

Without express written permission from NASIRI Carpets, you may NOT:

• Reproduce, republish, or redistribute content
• Use content for commercial purposes
• Modify, adapt, or create derivative works
• Remove copyright or trademark notices
• Mirror or frame our Website

10. User Conduct

Prohibited Activities

When using our Website, you agree NOT to:

• Violate any applicable laws or regulations
• Infringe on any intellectual property rights
• Harass, threaten, or abuse other users or our staff
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt Website functionality
• Scrape data or use automated tools without permission

Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• Notifying us immediately of unauthorized access
• Not sharing your account with others
• Logging out after using our Website on shared devices

11. Indemnification

Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless NASIRI Carpets from any claims, damages, losses, liabilities, or expenses (including attorney fees) arising from:

• Your breach of these Terms & Conditions
• Your violation of any applicable laws or regulations
• Your use of our Website in violation of these terms
• Your infringement of any third-party rights

12. Modifications to Terms

Right to Modify

NASIRI Carpets reserves the right to modify these Terms & Conditions at any time without notice. Changes are effective immediately upon posting to our Website. Your continued use of our Website following any modifications constitutes your acceptance of the modified terms.

13. Governing Law

Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions.

Venue

You agree that any legal action or proceeding relating to these terms shall be brought exclusively in the federal or state courts located in New York County, New York. By accessing our Website and agreeing to these terms, you consent to the jurisdiction and venue of these courts.

Dispute Resolution

Before initiating legal action, we encourage you to contact us to attempt to resolve the dispute informally. Most disputes can be resolved through good-faith negotiation.

14. Contact Information

Legal Questions

If you have questions about these Terms & Conditions or need to report a violation, please contact us: