Shipping Policy

This Shipping Policy explains how and when orders are processed, shipped, and delivered. By placing an order on our website, you agree to the terms below.

1. Order Processing & Cutoff Time

Order Cutoff Time

Orders placed before 2:00 PM (14:00) New York Time (GMT‑05:00) on a business day are considered as placed that same day.

Orders placed after 2:00 PM, or on weekends/holidays, are treated as if they were placed on the next business day.

Business Days

Business days are Monday to Friday, excluding public holidays in the United States.

2. Handling Time

Handling time is the period required to prepare your order before it is handed over to the carrier.

Standard Handling Time

2 business days from the start of processing (see cutoff rules above).

During handling time, activities such as order verification, quality checks, packaging, and preparation for shipment take place.

3. Transit Time (Shipping Time)

Transit time is the period during which your order is with the carrier and on its way to you.

Standard Transit Time

Approximately 3 business days after the order has been handed over to the carrier.

Total estimated time from order to delivery (for orders placed before the cutoff time on a business day):

Handling (2 days) + Transit (3 days) = ~5 business days

Please note that all time frames are estimates and can vary due to factors outside our control (see "Delays & Exceptions" below).

4. Estimated Delivery Window

For typical orders placed before 2:00 PM New York Time (GMT‑05:00):

• Day 0: Order placed (before cutoff)
• Day 1–2: Handling & preparation
• Day 3–5: Transit & delivery

Most orders are delivered within approximately 5 business days from the date of a timely order, assuming no carrier or customs delays.

Orders placed after the cutoff time, on weekends, or on holidays will have their handling period start on the next business day, which shifts the estimated delivery accordingly.

5. Shipping Rates & Methods

Shipping rates and available methods are displayed at checkout and may vary based on:

• Destination address
• Total order value
• Package weight and dimensions

Any promotional or free shipping offers, if available, will be clearly indicated at checkout and/or on our promotional pages.

6. Order Tracking

Once your order has been shipped, you will typically receive:

• A shipping confirmation email
• A tracking number (where available)
• A link to track your shipment on the carrier's website (if supported)

Tracking information may take up to 24 hours to update after the carrier has picked up the shipment.

7. Shipping Destinations

We currently ship to:

• United States (contiguous 48 states)
• Alaska and Hawaii (with additional shipping fees)
• International destinations (contact us for details and availability)

If you require shipping outside these areas or to remote locations, please contact us prior to ordering so we can confirm availability, transit times, and any additional charges.

8. Delays & Exceptions

While we strive to meet the handling and transit times stated above, delays can occasionally occur due to factors beyond our control, such as:

• Severe weather conditions
• Carrier-related issues or network disruptions
• Holidays or peak-season volume
• Customs inspections (for any cross-border shipments)
• Incorrect or incomplete shipping information provided by the customer

In such situations, delivery may take longer than the estimated time frame. We are not liable for delays caused by third‑party carriers or circumstances outside our reasonable control.

9. Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address and contact information provided at checkout are accurate and complete.

If an order is:

• Delayed
• Misdelivered, or
• Returned to sender

due to incorrect or incomplete address details provided by the customer, any additional shipping costs for re‑delivery may be the responsibility of the customer.

10. Lost or Damaged Shipments

If your order appears to be lost in transit or arrives damaged, please contact us as soon as possible with:

• Your order number
• Tracking number (if available)
• Photos of the packaging and product (for damaged items)

We may initiate an investigation with the carrier and, where appropriate, arrange for a replacement, store credit, or other resolution in line with our internal policies.

11. Order Changes & Cancellations

Because handling begins quickly after the order is placed:

• Changes or cancellations can only be requested before the order enters the handling/shipping process.
• Once an order has been packed or shipped, changes and cancellations may no longer be possible.

If you need to modify or cancel your order, contact us as soon as possible after placing it. Approval of any change or cancellation is not guaranteed and will depend on the order status.

12. Contact Information

For any questions or concerns about shipping, please contact:

If you have additional questions about this Shipping Policy or believe we have not followed it, please contact us using the information above. We are committed to resolving any shipping-related concerns promptly and fairly.